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frequently asked questions about handmade bags

  • Can I wash my bag?
    These fabric bags can be washed, although if put in a washing machine, they may lose their shape due to the interface becoming softer. I would recommend spot cleaning.
  • Are your prices flexible?
    Saffron Grove strives to provide fair and competitive pricing. I do however, sometimes have sales.
  • Can I return an item?
    Yes if you are unhappy with your purchase. Buyers are responsible for return postage costs. Send items back in original condition withing 21 days of delivery.
  • Can I request a commission?
    I am happy to work with you on something special (within my capabilities!). Send me a message.
  • Are you plastic free?
    As far as I can I will recycle packaging. I also use plastic mailing bags that can be recycled.
  • Do you post outside the UK?
    Currently I post to US, Australia and New Zealand, please see shipping for postage costs.
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